Scaling Lazypay Design System Impact

Business Impact

• More than 30 user interview mentions of "...app feels polished and new"
• Attributable increment in CSAT by 50 basis points
• Post app release on iOS app store attributable mentions count upwards of 50 by Sept 2025

Product Impact

By increasing design system's application in product, the coverage moved to 90% from previous v1.0.0.'s 30% (homepage of Lazypay app and level 1 pages only)

• iOS & Android complete coverage with level 2 and 3 pages
• Complete adoption by SMB Lending team's user journeys
• Foundation laid for Paysense (Lazypay's sister-product in the B2B space) design system

What was done to achieve that

• Demonstrating impact and success of v1.0.0 along with Experience Engineering team to leadership, product and engineering teams.
• Building a deeper adoption plan along with Experience Engineering team and executing it over a 2 quarter period
• Building design system champions in engineering sub-teams outside of Experience Engineering
• Highlighting impact metrics like app store reviews, customer feedbacks, csat ratings change, and user interview videos in high visibility moments like All-hands, Quarterly business review, and Engg sprint retros.

View the live Design System site

Elevate - Visual Design System

Elevate your design to enhance user experiences through Lazypay ecosystem

elevate.lazypay.in ↗

Snapshots of v1.0.1